What is the dispute window for a transaction I want to question?

You have 30 days from the transaction date to report a discrepancy. Email support@jackpot138.best with your account number, the date, the amount, and what you're disputing. We'll investigate and reply within five business days.

Reference

Terms and Conditions That Protect Your Account

Q: What happens if I lose access to my registered phone number or email?

Contact support@jackpot138.best or use live chat with your account number and as much personal detail as you remember. Our verification team will confirm your identity and reset your login credentials. This usually takes 1–2 hours.

When you open an account with jackpot138, you're entering into a clear agreement about how your deposits work, how withdrawals are processed, and what happens if a dispute…

Account verification requiredTransparent withdrawal processLocal payment protection

Explore Lobby Read FAQ

What Our Terms Cover and How They Apply to You

jackpot138 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms bind both you and jackpot138 the moment you create your account. They cover your eligibility to play (which depends on local law), the rules around deposit and withdrawal, how we verify your identity, and what happens if you breach the agreement. You must be

1
of legal age where local law permits, and your account details must be accurate and current. When you deposit via DANA, OVO, GoPay or QRIS, that transaction is subject to both our terms and the payment provider's own conditions. Withdrawals require verification of your identity and
2
banking details to prevent fraud and comply with local financial regulations. If you dispute a transaction, you have the right to contact our support team within 30 days of the activity in question.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Your Terms

If you need to clarify any part of our terms, request a copy of your account history, or dispute a charge, our support team is ready to help.

Live Chat Open the chat window in your account lobby. Our team is available seven days a week from 08:00 to 23:00 Indonesia time. Response times are typically under five minutes.

Email Support Send a detailed message to [email protected] with your account number and the issue. We review and reply within 24 hours. Use email for sensitive matters like data requests.

Account Messages Log into your account, navigate to the Messages section, and send a ticket. You'll see a timestamp of when we receive it and when we respond. Tickets are stored in your account permanently.

DATA AND SECURITY

How We Protect Your Information Under These Terms

Our terms make clear how we collect, use and store your personal data. Every deposit you make via DANA, OVO, GoPay or QRIS creates a transaction record we keep for seven years…

Encryption Standard

All account login, payment details and withdrawal requests travel through TLS 1.3 encryption. Your balance and transaction history are stored in isolated, access-controlled databases.

Data Retention

We keep transaction records and account logs for seven years to meet anti-money-laundering and tax obligations. After seven years, historical data is securely deleted unless legal hold applies.

Third-Party Sharing

We never sell your personal information. We share payment details only with DANA, OVO, GoPay and QRIS for settlement. Law enforcement requests are honoured only with a court order.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can disable non-essential cookies in your browser; essential ones cannot be switched off without losing account access.

Account Access Requests

Under data protection law, you can request a copy of all information we hold about you. Email [email protected] with 'Data Subject Access Request' in the subject line. Replies arrive within 15 business days.

Change or Delete Data

Log into your account, go to Settings > Profile, and update your name, email or phone number. To request deletion where local law permits, contact [email protected] with your reason.

Frequently Asked Questions About Our Terms

These answers cover the questions we hear most from account holders about what the terms mean in practice—from eligibility and account closure to disputes and data rights.

Yes. You can request account closure through Settings > Account Closure in your lobby. We process the request within 24 hours. If your balance is positive, we'll send it to your registered DANA, OVO, GoPay or QRIS account. Once closed, your account cannot be reopened, though you can create a new one.

Contact [email protected] or use live chat with your account number and as much personal detail as you remember. Our verification team will confirm your identity and reset your login credentials. This usually takes 1–2 hours.

Withdrawals are processed one at a time. Each withdrawal request can be up to your full account balance, but you can only submit one withdrawal every 30 minutes. Payouts via DANA, OVO, GoPay and QRIS clear within one business day.

If we update our terms, we'll email you a summary of changes and give you 14 days to review them. If you continue to use your account after the deadline, you're deemed to have accepted. You can always request the full updated terms in writing.

You have 30 days from the transaction date to report a discrepancy. Email [email protected] with your account number, the date, the amount, and what you're disputing. We'll investigate and reply within five business days.

No. Your account is personal and non-transferable. If you suspect unauthorised access, change your password immediately and contact live chat. We log all login attempts; if we detect suspicious activity, we'll flag it and ask you to verify your identity.

When you close your account, your email and phone are removed from marketing lists within 24 hours. If you receive promotional messages after closure, reply 'STOP' or contact [email protected] with your former account number and we'll remove you manually.

Terms and Conditions That Protect Your Account

How to Contact Us About Your Terms

How We Protect Your Information Under These Terms

Encryption Standard

Data Retention

Third-Party Sharing

Cookie Policy

Account Access Requests

Change or Delete Data

Frequently Asked Questions About Our Terms

01 Can I close my account under the terms and withdraw my balance?

02 What happens if I lose access to my registered phone number or email?

03 Are there limits on how much I can withdraw per day under the terms?

04 Do I need to agree to the terms again if they change?

05 What is the dispute window for a transaction I want to question?

06 Can someone else use my account if they know my password?

07 How do I know if my data is being used for marketing after I close my account?

Related Pages